Frequently Asked Questions

Are your shoes comfortable?

All of our first season shoes are kitten heels, which are widely known for being the epitome of comfort when it comes to heels. However, we have also added a very comfortable memory foam in the insoles of the shoe to support your feet more, making these shoes absolutely perfect for long wear. 

 

What material are the shoes mades from?

Our shoes are made from genuine leather and are hand-made, which is why they come in limited stock. Often you have to choose between comfortable and beautiful shoes, but we want to offer both. 

 

Do you ship internationally or just in Australia?

Yes, we ship both domestically in Australia and Internationally. 

 

How long does shipping usually take?

The duration of your shipping may vary on your location, however all orders will be shipped within 1-2 business days. Estimated domestic standard shipping times are within 1-7 days.  Please refer to our Shipping Policy for more information. 

 

What is your refunds  policy?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return. Return shipping is free for all eligible returns. Once your return is approved, we will provide you with a prepaid return shipping label. Please refer to our Refund Policy for more information. We understand that sometimes we might not be the perfect fit for you, but we want to make your shopping experience amazing, even if it means you would like to return a Pointed Theory shoe.